Refund and Returns Policy
Thank you for your purchase. We truly hope that your purchase satisfies your needs.
On the other hand, you can return your item to us for a refund or exchange if you’re not entirely happy with it for any reason. For further details about our return policy, please check the section below.
Returnable
All returns must be postmarked within Seven (7) days after the date of delivery, you may return the product if it is not in working condition, or if parts of the product or accessory is missing, or if the product delivered is different from what was ordered basis the product description provided on ozone-plus.in.
In addition to the aforementioned prerequisites, we will accept returns for items in their original condition as long as they are in the manufacturer’s packing, with the user manual, warranty cards, original accessories, and the brand outer box still attached.
Return Process
ozone-plus.in Standard Return Policies are only applicable to the products purchased by you directly from www.ozone-plus.in website.
- For Return and Replacement Customer need to send an email to support@ozone-plus.in for returns and Replacement request.
- For product confirmation, the customer must supply images and a video together with a brief description of the problem and the order number.
- After confirmation of product Our Return department will approve your return request.
- Without additional confirmation, our return department will not handle your return.
- Once we approve your return request, customer need to send the item securely in its original packaging and Item in the company boxing, and Courier your product back to the following address: Ozone Plus- 2 , Samarth Sunako Heights, Chaitanya Nagar, Satara Road, Dhankawadi, Pune-411043
- Our return department will process the return and examine the returned goods after receiving the package. We’ll handle handling your exchange or return.
- if customer have same problem after replacement.
- One time will give free replacement from over side 2nd time customer need to send Product by own courier charge for replacement.
- ozone-plus.in reserves the rights to deny credit if items returned in unacceptable condition.
Refund Payment Policy
We will handle your refund once we get your return and check the condition of your item. After your item is received, please let us at least four (4) days to process your refund.
If order delivered to you, Courier charges (Pickup and delivery) and 10% Restoration charge will be detected from total amount.
Refunds are made to your bank account, Google Pay, Phone Pay, or another payment method (in the event of pre-paid purchases) (in case of Pay on Delivery orders).
Exchange Product.
Non-defective product(s)
- Should you change your mind after purchase, please contact our customer service department immediately (Must within 2 hours after your payment). If you would like, we can cancel your order. However, if your order has been shipped out, you will be responsible for all the at actual shipping expenses (including the original shipping and return postage), and a 10% restocking fee will be charged.
- Should you open the package, but do not want to accept the received product(s), having a return confirmation is necessary. There will be charges for both the shipping and restocking fees.
- We make every effort to provide the things you’ve requested as quickly as we can. In case you receive wrong products due to our mistake, please contact our customer Support department for exchange or refund. We will make exchange or refund 100% arrangement after goods are returned.
Defective product(s)
- All our products comes with warranty. If defective goods are returned within the warranty term, they may be replaced. To fix any issues with products that don’t function properly, please get in touch with our customer support team first. Please obtain a return confirmation before returning any items to us directly. Our inability to locate your transaction history could cause the exchange or refund process to take longer than expected.
- Defective products must be returned within 7 days since the request of return. If not, there won’t be a refund or replacement.
- The warranty will be deemed null and void if the products are mistreated or expire.
- No warranty will be given if the product is damaged or the design / shape changes after use (applicable with lithium batteries). Replaceable or refundable batteries are not available for bloated batteries or burned adapters.
Empty Box orders:
If a customer receives an empty box—which we have never shipped empty—but they still want to claim their empty box purchase, they must do so within an hour of the package arriving, after that we would not be responsible. It must be informed by mail at (support@ozone-plus.in) with outer images of the box and inside the box. Failure to submit this will not approve your claim.
After I return an item, do I need to provide a tracking number?
Yes, tracking the returned item is essential.
Note: Ozone Plus won’t take any responsibilities for missing returns so a tracking number is required on your side.
Who should be responsible for the returning cost?
1. ozone-plus.in will be responsible for the returning fee by regular post service with a tracking number if it is our fault.
2. ozone-plus.in will not pay for the returning fee for the customer ordered the wrong product(s).
3. The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.
An item was lost or damaged during shipping?
As soon as you receive the package, you need to let us know if your item was damaged in transit. We must notify the courier within 24 hours after delivery, so we will be unable to assist you after that time. When filing a claim for a damaged item that you have received, please be prepared to give Customer Support clear photos of the damaged item along with the courier number as quickly as possible. Additionally, kindly include “Proof of Damage” paperwork from your courier. As an alternative, you can open the product in front of the delivery person and, if you discover that it was damaged in transit, reject it. Simply tell us that you did not accept the shipment, and ozone-plus.in will promptly send you a replacement.
- To report a lost or damaged item, please contact our Customer Support.
- Our Customer Support team will respond to you within 1 business days.
- Once Customer Support confirms an item is missing, we will begin processing a new one for you.
CLAIMS
Claims for defective Products, shortages, delays in delivery or failures in shipment or for any other reason we are not responsible for further claim
I received an incorrect item?
- If you received an incorrect item, you can exchange it for the correct item or receive a full refund. You can get in touch with Customer Support to start the procedure.
- Our Customer Support team will respond to you within 1 business days.
- Once Customer Support confirms an item is incorrect, we will provide information on sending it back to us.
- We will start processing the right item for you as soon as we receive the erroneous one.
Contact Us We welcome your feedback and concerns regarding our privacy policy. Our contact information is +91 9822014180 [support@ozone-plus.in].